Return and Refund Policy

Last Updated: 8 – 05 – 2025

At TVNFamily.com, we take pride in delivering high-quality products with care, discretion, and consistency. Due to the sensitive nature of our offerings and compliance with applicable regulations, we have a strict return policy in place.

We do not accept returns or exchanges under any circumstances. All items are final sale to ensure product safety, quality control, and regulatory compliance.

We understand that mistakes happen. If you need to cancel your order, we may be able to offer a full refund as long as the order has not yet been shipped.

Once your order has been processed and marked as shipped, it is final and non-refundable. At that point, no cancellations or changes can be made.

If you need to request a cancellation, please contact us immediately at Support@tvnfamily.com with your order number. We cannot guarantee cancellation if the order is already in transit.

If your order arrives damaged, defective, or with incorrect items, please notify us within 72 hours of delivery. To help us resolve the issue, please provide:

• Your order number
• Clear photos of the items and packaging
• A brief description of the issue

If the issue is validated, we may offer a replacement or store credit at our discretion. This is the only exception to our no-return policy.

We do not offer replacements or credit for:

• Items that have been opened or used
• Delivery delays caused by shipping carriers
• Packages returned due to incorrect or incomplete addresses
• Shipments refused or restricted by local/state regulations
• Orders marked as “delivered” by the carrier but claimed as missing

If you believe there was a problem with your order, please reach out within 72 hours:

Email: Support@tvnfamily.com
Support Hours: Monday – Friday, 9AM–5PM (PST)